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Troubleshoot Princh
Before Getting Princh
Key Features and Benefits
What is Princh?
The Onboarding Process
Rollout-Plan
Welcome Center
Overview of the Onboarding Process
Technical Requirements
Printer Requirements
Copy and Scan Requirements
Printer Server Requriements
Public PC Requirements
Tablet Requirements
Network and Firewall Requirements
Privacy and Data Protection
Privacy by Design and Default
How Princh protects user data
Payment Provider
Installation & Configuration
Server Setup
Create Connections to Printers
Public PC setup
Tablet setup
Implementing Princh
Activate your Company Profile
Give Staff Access to the Admin Panel
Staff Introduction and Training
Print Guide Posters
Promote Princh
How to use Princh
Print from iOS Devices
Print from Android Devices
Print from a laptop
Print from a Public PC
How to Copy and Scan
How to print from other devices
Princh Administration Panel
Document formats
Troubleshoot Princh
Failing print jobs
Public PC
The Princh Cloud Connector
Printer Issues
Print job status
Tablet issues
How to guides - Princh
Payment issues
Get the Most out of Princh
Back to home
Support Center
Troubleshoot Princh
Before Getting Princh
Key Features and Benefits
What is Princh?
The Onboarding Process
Rollout-Plan
Welcome Center
Overview of the Onboarding Process
Technical Requirements
Printer Requirements
Copy and Scan Requirements
Printer Server Requriements
Public PC Requirements
Tablet Requirements
Network and Firewall Requirements
Privacy and Data Protection
Privacy by Design and Default
How Princh protects user data
Payment Provider
Installation & Configuration
Server Setup
Create Connections to Printers
Public PC setup
Tablet setup
Implementing Princh
Activate your Company Profile
Give Staff Access to the Admin Panel
Staff Introduction and Training
Print Guide Posters
Promote Princh
How to use Princh
Print from iOS Devices
Print from Android Devices
Print from a laptop
Print from a Public PC
How to Copy and Scan
How to print from other devices
Princh Administration Panel
Document formats
Troubleshoot Princh
Failing print jobs
Public PC
The Princh Cloud Connector
Printer Issues
Print job status
Tablet issues
How to guides - Princh
Payment issues
Get the Most out of Princh
Troubleshoot Princh
A selection of articles on how to fix various issues.
Failing print jobs
"Document content is unprintable", what should I do?
Document file size is to large for printing, what should I do?
There are missing pages from the print job, what should I do?
Password protected files, what should I do?
Print order does not appear in the Princh Administration Panel
Security code for releasing a print job is missing, what should I do?
See more
Public PC
White screen on Princh printing application for Public PC's
The correct printer doesn't appear in the printer selection when printing from Public PC's
Princh Cloud Printer (Princh for public PC's) application is outdated
The Princh Cloud Connector
Connector offline
Connector outdated
"Connector failed to download document"
Printer Issues
Printer connection error
My print job printed in color, despite selecting B&W, what should i do?
"Printer was offline"
Print job status
Print jobs are stuck in "In Progress"
Print jobs are stuck in "Queued"
Print jobs are stuck in "Error"
Tablet issues
Tablet is frozen on a blue screen
How to guides - Princh
How to create a new printer in the Princh Administration Panel
How to set opening hours in Princh
How to assign a printer to a connector
How to assign a printer to a location
How to enable the Manual Release feature in the Princh Administration Panel
How to mask document titles on print jobs
How to access additional details about a print job
How to identify if a printer needs maintenance
How to add a new location to Princh from the Administration Panel
How to add a staff account in the Princh Administration panel
How to add admin accounts in the Princh Administration Panel
How to set a start-up price on print orders
How to edit the Company Profile
How to change the printer name
How to enable duplex-print
How to change language in Princh
How to migrate your Princh solution to a different server
How to set up a tablet for the Manual Release feature
How to enable Copy & Scan in the Princh Administration Panel
How to resend and cancel print jobs
How to export printing data from the administration panel
How to enable or disable specific payment methods
How to create a new connector in the Princh Administration Panel
How to change the printer name
How to publish and unpublish locations on the Princh map
How can I get a receipt?
How to change print and copy prices
How do to change the resolution for copying and scanning
See more
Payment issues
Payment window spontaneously stops loading
