If a print job is missing pages, there could be multiple reasons as to why.
Error:
Determining the cause of missing pages in a print job can be challenging, as documents and formats can vary widely in their configurations. Without access to the specific document in question, it may be difficult for us to pinpoint the exact issue. To assist you, we have compiled a list of common causes and their corresponding solutions below.
Solution:
- A frequent cause of missing pages in a print job is that the printer may have run out of paper or a similar printer specific issue. To address this, check the paper supply in the printer and ensure no error messages are displayed on the printer panel. If you find that it needs replenishing, please add more paper or ask the staff at your location for assistance.
- While you are at the printer, make sure to check the printer panel for any additional error messages that may be displayed on the printer panel.
- One or more pages in the document may be difficult for the printer to process, therefore stopping the print job mid print. In this case, we recommend "flattening" the document - essentially making the pages less complex and easier to process and print. A guide on how to flatten your document can be found RIGHT HERE.
- Connection to the printer was disrupted during the printing of the print job. In case of the connection being disrupted, we recommend checking the printer status from the Princh Administration Panel and restarting the Princh Cloud Connector from the 'Connectors' tab. If you do not have access to this, we recommend seeking assistance from staff at your location.
If none of the solutions mentioned above are able to resolve the issue, we recommend contacting Princh Support for further assistance.