The "In Progress" status means that the print job was accepted by the printer correctly, but for some reason, the printer is unable to print it out.
Error:
When a print job shows the status "In Progress," it indicates that the printer has received the document and is supposed to begin printing. However, there are instances where the print job may become stuck in this status, even after the document has been received. This can occur due to various factors, such as mechanical issues with the printer, loss of connection, or printer configuration settings.
Solutions:
- Make sure there are no errors occurring at the printer. Check the printer panel- and status in the Princh Administration Panel:
- Ensure the affected printer is turned on, connected to the internet, and that no error messages are displayed on the printer panel.
- If the print job still remains listed as "In Progress" in the Princh Administration Panel, we suggest restarting the Princh Cloud Connector from the Princh Administration Panel.
- If the issue persists following a printer reboot, we recommend also rebooting the printer to resolve the issue and resending the print job.
- Ensure that no printer settings are intervening with printing.
- Ensure that no 'User Authentication' or 'IP-filtering' settings have been enabled on the printer.
- If you're unsure about how to configure your printer for Princh, don't hesitate to reach out to Princh Support.
If neither of the above resolved the issue, please contact Princh Support for further assistance.