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Unable to release print job

In this article, we will be answering common issues with releasing print jobs. All related to the paper format detection function.

Print format unavailable: The paper format A4 is not available for one or more of the selected documents.

  • Staff is unable to release print jobs from the Princh admin panel (Release order tab).

    The printer has run out of the specified paper for this print job. Check the paper trays, make sure that the paper format is available, and the spacers are adjusted correctly.

The required paper format is unavailable. Please contact the local staff the replenish the paper supply.

  • End user is unable to pay electronically for their print job. 

    The specific paper requested for this print job is unavailable. Contact the staff for assistance, or add the required paper if possible. 

The required paper format is not available. Please load the correct paper format or contact staff for assistance.

  • End user is unable to release (manual release) their print job (Printer, Release station, or Princh Tablet). 

    The specific paper requested for this print job is unavailable. Contact the staff for assistance, or add the required paper if possible

Note to library staff: If this is a repeated occurrence, please follow this link to learn more about how paper format detection works.