Print jobs are stuck in "Queued"

The "Queued" status indicates that the Princh Cloud Connector is online, but currently unable to submit the print job to the printer.

Error:

When a print job is in the "Queued" status, it indicates that the job is awaiting submission to the printer. Several factors can cause printing to be delayed, including previous jobs that are stuck, the print queue's inability to process the document, or issues with the printer's connection/hardware.

If multiple new documents sent to the same printer become stuck in "Queued", we recommend following the steps below. 

Solution:

In order to resolve the print jobs stuck in queue, there are a couple of things you can do:

1. Check the printer panel. Ensure that no error messages appear on the printer panel
   
   1. Printer out of paper, empty ink cartridges, trays open or similar error messages.
2. If the error is only happening on one of your printers, we recommend cancelling the affected print jobs from the Princh Administration Panel. Afterwards, restart the Princh Cloud Connector and attempt to 'Resend' the "Queued" print jobs. This should, in most cases, clear the print queue and allow printing to proceed. 
   1. If you notice a change in the printer's IP address, it is important to either revert to the previous IP address or reconfigure the printer connection with the new IP. We strongly recommend using static IP addresses for your printers.
3. Cancel the print jobs from the Princh Administration Panel, reboot the printer and attempt to resend the affected print jobs.
   
   

If none of the above works call, please contact Princh Support.