Our printer will only print monochrome, despite color print being ordered

If you've submitted a color print job through Princh but your document prints in black and white (monochrome), don’t worry—there are a few common causes for this issue. We’ve outlined some potential solutions below

Error:
In this case, the Princh Cloud Connector is most likely connected to a legacy Windows print queue installed on your print server. As a result, all print jobs are routed through this print queue before being sent to the printer. The two main causes include:

• Cause 1: The print queue uses a driver or defaults that force grayscale/monochrome output
• Cause 2: Wrong or Incompatible printer driver

Solution:

• Cause 1: The print queue uses a driver or defaults that force grayscale/monochrome output:
  
  1. Access the print server running the Princh Cloud Connector
  2. Go to Control Panel > Devices and Printers
  3. Right-click the printer > Printing Preferences
  4. Look for options like:
     
     "Print in Grayscale"
     
     "Black & White"
     
     "Monochrome"
  5. Ensure it's set to Color.

• Cause 2: Wrong or incompatible printer driver. A monochrome or wrong driver might be installed and used by the legacy print queue:
  1. Access the print server running the Princh Cloud Connector
  2. Go to Printer Properties > Advanced > Driver
  3. See if it's using a PCL5, PCL6, or PS driver that may not support color.
  4. Look up the printer model and ensure the correct color-capable driver is installed.