---
title: Print order does not appear in the Princh Administration Panel
description: If a print order does not appear in the Princh Administration Panel, but payment looks to be accepted:
---

[Skip to content](https://support.princh.com/en/print-order-does-not-appear-in-the-princh-administration-panel#main-content)

[![blue\_logo-2.png\]](https://support.princh.com/hs-fs/hubfs/blue_logo-2.png?height=40&name=blue_logo-2.png)](https://princh.com/)

- [Support Center](https://support.princh.com/en)
- [Contact Technical Support](https://1o2ut.share-eu1.hsforms.com/29MslpVEjQdiTbsQA3XEJSg)

Open main navigation

Close main navigation

- [Support Center](https://support.princh.com/en)
- [Contact Technical Support](https://1o2ut.share-eu1.hsforms.com/29MslpVEjQdiTbsQA3XEJSg)

 Welcome to the Princh Support Center! Type your question below.

- There are no suggestions because the search field is empty.

1. [Support Center](https://support.princh.com/en?hsLang=en)
2. [Troubleshoot Princh](https://support.princh.com/en/troubleshoot-princh?hsLang=en)
3. [Failing print jobs](https://support.princh.com/en/troubleshoot-princh?hsLang=en#failing-print-jobs)

# Print order does not appear in the Princh Administration Panel

## If a print order does not appear in the Princh Administration Panel, but payment looks to be accepted:

**Error:**

If a print job is submitted, but cannot be located in the Princh Administration Panel, it may be because the file was not uploaded or processed properly by the system. This is, in most situations, due to the payment not being processed correctly and the Princh system therefore not receiving accurate information back from the payment provider. The print job will therefore not be visible in the admin panel - essentially because the print order was never created.

The value of the print order **will not be withdrawn** from the users bank account. The transaction may show as 'paid' or 'reserved' depending on the users bank provider and payment method. But the transaction will only be reserved in the bank account. After 1-72 hours, with most cases being under 1 hour, the payment will be cancelled and released back into the users account.

**Solution:**

If this issue occurs, we recommend attempting one of the following approaches:

- Contact staff to ensure that the printer is online and functional. Check potential error messages on the printer panel. If no error messages appear, please attempt to resend the print order from the Princh Administration Panel.
- Ideally, the user should wait for a minute and then try again. The second attempt should be successful, allowing for both printing and payment to work correctly.
- If the user has cash available, they can select the payment method 'Pay at desk'. Print orders that are paid for with cash will always be visible in the Princh Administration Panel.

If none of the suggested solutions work, please reach out to Princh Support.

- [Before Getting Princh](https://support.princh.com/en/before-getting-princh?hsLang=en#main-content)

    - [Key Features and Benefits](https://support.princh.com/en/before-getting-princh?hsLang=en#key-features-and-benefits)
    - [What is Princh?](https://support.princh.com/en/before-getting-princh?hsLang=en#what-is-princh)
- [The Onboarding Process](https://support.princh.com/en/the-onboarding-process?hsLang=en#main-content)

    - [Rollout-Plan](https://support.princh.com/en/the-onboarding-process?hsLang=en#rollout-plan)
    - [Welcome Center](https://support.princh.com/en/the-onboarding-process?hsLang=en#welcome-center)
    - [Overview of the Onboarding Process](https://support.princh.com/en/the-onboarding-process?hsLang=en#overview-of-the-onboarding-process)
- [Technical Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#main-content)

    - [Printer Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#printer-requirements)
    - [Copy and Scan Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#copy-and-scan-requirements)
    - [Printer Server Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#printer-server-requirements)
    - [Public PC Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#public-pc-requirements)
    - [Tablet Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#tablet-requirements)
    - [Network and Firewall Requirements](https://support.princh.com/en/technical-requirements?hsLang=en#network-and-firewall-requirements)
- [Privacy, Data Protection and Accessibility](https://support.princh.com/en/privacy-data-protection-and-accessibility?hsLang=en#main-content)

    - [Privacy by Design and Default](https://support.princh.com/en/privacy-data-protection-and-accessibility?hsLang=en#privacy-by-design-and-default)
    - [How Princh protects user data](https://support.princh.com/en/privacy-data-protection-and-accessibility?hsLang=en#how-princh-protects-user-data)
    - [Accessibility](https://support.princh.com/en/privacy-data-protection-and-accessibility?hsLang=en#accessibility)
    - [Payment Provider](https://support.princh.com/en/privacy-data-protection-and-accessibility?hsLang=en#payment-provider)
- [Installation & Configuration](https://support.princh.com/en/installation-configuration?hsLang=en#main-content)

    - [Server Setup](https://support.princh.com/en/installation-configuration?hsLang=en#server-setup)
    - [Create Locations and Printers](https://support.princh.com/en/installation-configuration?hsLang=en#create-locations-and-printers)
    - [Create Connections to Printers](https://support.princh.com/en/installation-configuration?hsLang=en#create-connections-to-printers)
    - [Public PC setup](https://support.princh.com/en/installation-configuration?hsLang=en#public-pc-setup)
    - [Tablet setup](https://support.princh.com/en/installation-configuration?hsLang=en#tablet-setup)
    - [Single Sign On (SSO)](https://support.princh.com/en/installation-configuration?hsLang=en#single-sign-on-sso)
- [Implementing Princh](https://support.princh.com/en/implementing-princh?hsLang=en#main-content)

    - [Activate your Company Profile](https://support.princh.com/en/implementing-princh?hsLang=en#activate-your-company-profile)
    - [Give Staff Access to the Admin Panel](https://support.princh.com/en/implementing-princh?hsLang=en#give-staff-access-to-the-admin-panel)
    - [Staff Introduction and Training](https://support.princh.com/en/implementing-princh?hsLang=en#staff-introduction-and-training)
    - [Print Guide Posters](https://support.princh.com/en/implementing-princh?hsLang=en#print-guide-posters)
    - [Promote Princh](https://support.princh.com/en/implementing-princh?hsLang=en#promote-princh)
- [How to use Princh](https://support.princh.com/en/how-to-use-princh?hsLang=en#main-content)

    - [Print from iOS Devices](https://support.princh.com/en/how-to-use-princh?hsLang=en#print-from-ios-devices)
    - [Print from Android Devices](https://support.princh.com/en/how-to-use-princh?hsLang=en#print-from-android-devices)
    - [Print from a laptop](https://support.princh.com/en/how-to-use-princh?hsLang=en#print-from-a-laptop)
    - [Print from a Public PC](https://support.princh.com/en/how-to-use-princh?hsLang=en#print-from-a-public-pc)
    - [How to print from other devices](https://support.princh.com/en/how-to-use-princh?hsLang=en#how-to-print-from-other-devices)
    - [How to Copy and Scan](https://support.princh.com/en/how-to-use-princh?hsLang=en#how-to-copy-and-scan)
    - [Princh Administration Panel Overview](https://support.princh.com/en/how-to-use-princh?hsLang=en#princh-administration-panel-overview)
    - [Princh Administration Panel - How to guides](https://support.princh.com/en/how-to-use-princh?hsLang=en#princh-administration-panel-how-to-guides)
    - [Document formats](https://support.princh.com/en/how-to-use-princh?hsLang=en#document-formats)
    - [Payment Methods](https://support.princh.com/en/how-to-use-princh?hsLang=en#payment-methods)
- [Troubleshoot Princh](https://support.princh.com/en/troubleshoot-princh?hsLang=en#main-content)

    - [Failing print jobs](https://support.princh.com/en/troubleshoot-princh?hsLang=en#failing-print-jobs)
    - [Public PC](https://support.princh.com/en/troubleshoot-princh?hsLang=en#public-pc)
    - [The Princh Cloud Connector](https://support.princh.com/en/troubleshoot-princh?hsLang=en#the-princh-cloud-connector)
    - [Printer Issues](https://support.princh.com/en/troubleshoot-princh?hsLang=en#printer-issues)
    - [Print job status](https://support.princh.com/en/troubleshoot-princh?hsLang=en#print-job-status)
    - [Tablet issues](https://support.princh.com/en/troubleshoot-princh?hsLang=en#tablet-issues)
    - [How to guides - Princh](https://support.princh.com/en/troubleshoot-princh?hsLang=en#how-to-guides-princh)
    - [Payment issues](https://support.princh.com/en/troubleshoot-princh?hsLang=en#payment-issues)
- [Get the Most out of Princh](https://support.princh.com/en/get-the-most-out-of-princh?hsLang=en#main-content)

    - [Advanced Security Package](https://support.princh.com/en/get-the-most-out-of-princh?hsLang=en#advanced-security-package)

[![The Princh logo](https://support.princh.com/hs-fs/hubfs/logo.png?width=100&height=36&name=logo.png "The Princh logo")](https://princh.com)

Copyright © 2025, Princh A/S