The Princh application for Public PC's is installed, but the correct printer is not on the list when selecting what Princh printer to print from.
Error:
If you are unable to find the correct printer in the printer list while attempting to print from a public PC, this issue may be caused by the unintentional removal of the print queue or modifications to its settings, requiring the print queue to be created on the public PC again. Follow the steps listed below for more information.
Solution (Windows):
- When you install the Princh Cloud Printer on a public PC, it automatically sets up print queues for all Princh printers assigned to that specific location in the Princh Administration Panel. As a result, every printer linked to that location will be available for selection on the public PC simply by installing the client. If you are unable to locate a printer in the printer list, please follow the steps outlined below:
- Reinstalling the PC client: Access the Princh Administration Panel, then navigate to the "Locations & Printers" tab in the menu on the left.
- Identify the specific location where the public PCs are located and click on "Download PC Client For Location". The file can be used for every public PC located within that specific location and will automatically create and configure each of the printers assigned to that location.
- Reinstalling the PC client: Access the Princh Administration Panel, then navigate to the "Locations & Printers" tab in the menu on the left.
Solution (Linux):
- For Linux-based public PCs, you will need to manually set up the CUPS print queues that are missing. This can be done either individually on each PC or by using a preferred deployment method.
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- For more information about how manually configure a new CUPS print queue, please refer to our article covering this topic.
If reinstalling Princh Cloud Printer on the public PC does not resolve the problem, please contact our support team at support@princh.com for further assistance.