Print-jobs are stuck in "Queued"

The print jobs are received by Princh and by the Google Cloud Print connector, but they are not received by the printer server.

Error / Reason:

Most of the time, it's because the Google Cloud Print connector has stopped running on your printer server.

In rare cases, it could be the Print Spooler in the printer server, that has crashed, and hasn't been able to recover itself.

Solutions:

  1. Restart the Google Cloud Print connector on the printer server. Be aware that the service could look like it is running, even though it isn't, so give it a restart no matter what it shows.

    To restart Google Cloud Print do the following:
    Open up the Google Cloud Print Connector. There should be an icon on the desktop where it was installed. If that's not the case, then search for it in Windows.

    When Google Cloud Print is open go ahead and click on the "STOP" button. Once you do this, you will also see that the status goes from "running" to "stopped".

    Now click "START" to start Google Cloud Print again. It should now have been restarted.

    Check to make sure that you can print again.
  2. The Google Cloud Print connector is using login information in order for it to work. If you open up the Google Cloud Print connector, and it isn't logged in, then something is wrong.
  3. Restart the Print Spooler service on the printer server.
  4. If this doesn't help, please send us an email at support@princh.com or give us a call. You can find our numbers right here.: https://princh.com/contact/