Print jobs are stuck "In progress"

The "In progress" status means that the print job was accepted by the printer correctly, but for some reason, the printer is unavailable to print it out.


The printer is turned off.

Local printer problem. (e.g. paper jam, empty paper tray, empty toner cartridge)


  1. Make sure that the printer is turned on.
  2. Restart the printer.
  3. Fix any paper jam or replenish printer paper or toner.
  4. If that didn't resolve the issue, please give Princh support a call or send us an email at