Print-jobs are stuck in “Error”

If your print-jobs go directly to "Error", it is most likely because of a local problem at the printer, or a network related problem at the library.

Error / Reason:

When you or the patrons are trying to make a print, the print jobs status is going directly "Error", and no print is coming out.

Solutions:

  1. Always start out by restarting the printer that is having this problem. On rare occasions this might do the trick.
  2. Restart Google Cloud Print connector on the printer server. Be aware that the service could look like it is running, even though it isn't, so give it a restart no matter what it shows.
  3. If this doesn't help, please send us an email at support@princh.com or give us a call. You can find our numbers right here.: https://princh.com/contact/