Print-jobs are stuck in “ERROR”

If your print-jobs go directly to "Error", it is most likely because of a local problem at the printer, or a network related problem at the library.

Error / Reason:

When you are the patrons are trying to make a print, the print-jobs status is going directly "Error", and no print is coming out.

Solutions:

  1. Always start out by restarting the printer that is having this problem. In rare occasions this might do the trick.
  2. Restart Google Cloud Print connector on the print-server/print-PC. Be aware that the service could look like it is running, even though it isn't, so give it a restart no matter what it shows.
  3. If this doesn't help, please send us an email at support@princh.com or give us a call. You can find our numbers right here.: https://princh.com/contact/