It's possible to cancel the payment up to 72 hours after the printing has been done.
You can "Cancel payment" on a print-job, and this will automatically refund the patrons money. Has it been more than 72 hours then it's no longer possible to do through Princh, and the library will have the responsibility to find a solution.
You can find a text based and a video based guide below.
- Log in to your admin panel. (admp.princh)
- At the frontpage under "Today's activity", find the print-job you want to cancel.
- Check the checkbox of the print-job and then click "Cancel payment".
- The print-job is now cancelled, and it's status will show as "Cancelled".