1. Support Center
  2. Administration panel

How to see if a printer is having problems

From the Admin Panel you are able to see if any of your printers are reporting an error to Princh.

  1. Log in to your Princh Admin Panel at admp.princh.com

  2. Go to "Printers" in the menu on the left.

  3. Now, you can see all the printers that you're using with Princh.

  4. Use the mouse to hover over the status indicator icon for the printer and wait for the small speech bubble to appear.

Offline: This means the Princh Cloud Connector can't reach the printer. This could mean the printer is off at the moment or that there is a network issue.

Paper supply is low: The printer is close to running out of paper. Refill the paper and this message will disappear.

Marker supply is low: The printer will run out of toner/ink soon. Some printers will report this issue even if there is still enough left for 100 prints. You need to check this specifically for your printer.

Unknown error at the printer: Our Princh Cloud Connector can see that something is wrong with the printer, but it's not able to specify what the problem is. Usually, you can read about the error on the printer's display.