More complicated PDFs e.g. government forms or PDFs with multiple layers can sometimes result in an error when attempting to print.
This is a known issue that we are currently working on fixing. If the file that you are trying to print doesn't contain any confidential information, we would greatly appreciate it if you send it to our support team. The more documentation we have on this, the better a solution we can implement to solve the problem.
For now, this issue can be circumvented by "flattening" the PDF - essentially reducing the complexity of the document and making it easier for the printer to process the file.
Try one of the following options:
- Print the file using a public computer running the Princh Cloud Printer (PCP) software
- Or, use one of these websites to flatten the PDF:
If these options do not solve your issue, please contact Princh support.